What Should I Do If I Think My New Home Wasn’t Built Right?

It starts small—maybe a crack in the drywall, a sticky door, or a drip under the sink. You wonder if it’s normal settling… or if your new Lubbock home wasn’t built quite right.

Before you panic—or post a frustrated rant—take these grounded steps to figure out what’s really going on and how to address it productively.

1. Start With Documentation
Grab your phone. Take clear photos or videos of what you’re seeing. Include a timestamp and short notes about when you first noticed it.
Small changes over time can reveal patterns—like cracks expanding or water stains spreading—and that evidence becomes important later if you need to involve your builder or warranty company.

2. Review Your Builder Warranty Packet
Every new home comes with a builder warranty outlining what’s covered and for how long.
In most cases:

• Cosmetic issues (paint, caulking, minor trim) are covered in the first year.

• Major systems (plumbing, HVAC, electrical) are covered for two years.

• Structural components (foundation, framing) are covered for up to ten years.

If the problem fits within those time frames, you may just need to submit a warranty request through the builder’s online portal.

3. Bring in a Neutral Set of Eyes
If you’re unsure whether something’s “normal,” hire an independent home inspector—preferably one experienced in new construction. They can tell you whether the issue is cosmetic, seasonal, or worth flagging with the builder.
I connect my clients with Lubbock inspectors who know local soils, materials, and builder standards inside out.

4. Communicate Professionally, Not Emotionally
When you contact your builder, be concise and factual. Include your photos, notes, and warranty claim if needed. Most reputable builders respond faster when you approach them with clear documentation instead of frustration.

5. Don’t Assume the Worst
Every home—custom or production—settles differently, especially in West Texas clay soil. A small crack or uneven door doesn’t always mean a major problem.
That said, if your gut tells you something’s off, trust it. Getting an objective opinion early saves time and money later.

When clients call me about post-closing concerns, I help them separate “typical” from “trouble” and coordinate next steps with their builder or warranty provider.

Owning new construction doesn’t mean zero issues—it means knowing how to handle them confidently.

— Insights from Tess Hernandez, Realtor | Reside Real Estate