What Should I Expect During My Builder Orientation?

Your builder orientation is one of the last big steps before closing on your new construction home in Lubbock.
It’s part walk-through, part training session, and part quality check—and it’s where you’ll learn exactly how your home functions.

Here’s what happens, and how to make the most of it.

1. What the Builder Orientation Is (and Isn’t)
The builder orientation is not just a “show and tell.” It’s your opportunity to inspect, test, and ask questions about every system, feature, and warranty in the home.
The builder’s superintendent or warranty manager will walk you through each room and explain the materials, appliances, and maintenance expectations.

2. Come Prepared
Bring your contract, selection sheet, and a notepad (or your phone) for notes and photos.
I tell my clients to jot down questions beforehand—especially about systems they’ll interact with regularly, like:

• The HVAC thermostat and filters

• Electrical panels and breakers

• Water shut-off valves

• Sprinkler controls

• Appliances and warranties

You’ll thank yourself later when something inevitably needs adjusting.

3. Verify Quality, Don’t Just Listen
While the builder explains, test everything.
Turn on faucets, open cabinets, check doors and drawers for alignment, and confirm that all lights, fans, and switches work properly.
This is the time to spot imperfections or missing items that will go on your punch list (your follow-up repair list before or shortly after closing).

4. Learn the Warranty Process
Builders typically offer a 1-2-10 warranty—one year on workmanship, two years on major systems, and ten years on structural components.
Make sure you understand how to file a warranty claim, who to contact, and whether you’ll use a digital portal or paper form.

5. Record Everything
I always recommend clients take video during their orientation. It’s a great reference for future maintenance—like remembering where the main water shut-off or breaker labels are located.

6. What Happens After Orientation
After your orientation, the builder may schedule a short window to address punch list items before closing.
If the home is truly complete and both sides sign off, you’ll move straight to final walkthrough and closing day.

A great builder orientation sets the tone for your ownership experience. It’s not just about the walls and fixtures—it’s about learning the language of your new home.

And I make sure my clients walk in confident, not confused.

— Insights from Tess Hernandez, Realtor | Reside Real Estate