Leave a Message

Thank you for your message. I will be in touch with you shortly.

How Do I Submit a Warranty Claim After Closing?

Even with brand-new homes, things can go wrong—a sticky door, a leak under the sink, a light that flickers. That’s exactly why builder warranties exist. But knowing how to submit a claim (and when) makes all the difference between a quick repair and weeks of frustration.

Here’s how to handle the process like a pro.

1. Start With the Warranty Packet
At closing, your builder provides a warranty guide or portal login. Don’t set it aside. That document outlines what’s covered, for how long, and how to file a claim.
Most Lubbock builders—like Ventura, Roten, and Betenbough—use online portals where you can submit requests and track progress.

2. Document the Issue Clearly
When something breaks or malfunctions, take photos or short videos. Include the date, a description of the issue, and how long it’s been happening.
Avoid vague phrases like “AC not working.” Instead, note: “Master bedroom unit blowing warm air, started 10/12.”
The clearer your submission, the faster it’ll be handled.

3. Check Your Warranty Periods
Builder warranties are typically split into sections:

  • 30 days: Cosmetic items from move-in (paint, scratches, nail pops)

  • 1 year: Workmanship and materials (trim, doors, caulking)

  • 2 years: Systems (plumbing, electrical, HVAC)

  • 10 years: Structural components (foundation, framing)

Submit small issues early—waiting too long could move you past coverage deadlines.

4. Know What’s Not Covered
If damage stems from normal wear, homeowner neglect, or severe weather, the warranty won’t apply. Insurance or regular maintenance will cover those instead.

5. Keep a Repair Log
Each time a technician visits, jot down the date, what was fixed, and who handled it. Builders track this too—but having your own record ensures nothing gets lost between departments.

6. When to Loop In Your Realtor
If a warranty claim drags or responses slow down, I step in. Realtors who work closely with Lubbock builders know the right contacts to escalate a ticket or clarify responsibilities.

A warranty is only as useful as your ability to use it—and that’s where having a Realtor who understands the system makes all the difference.

New homes aren’t flawless. But they are protected—if you know how to pull the right levers.

— Insights from Tess Hernandez, Realtor | Reside Real Estate

Recent Blog Posts

Buyers Who Leave Lights On, Doors Unlocked, and the Garage Open After a Showing

You came home to find every light in the house blazing, the back door unlocked, and the garage door wide open. Nobody stayed behind on purpose. They just left without … Read more

When the Whole Extended Family Shows Up to the Showing: What Sellers Experience and What Buyers Need to Know

The showing was booked for two buyers. Eight people walked through the door. Grandma, the dog, three kids, a friend just tagging along, and two people nobody introduce… Read more

Buyers Who Show Up Early or Stay Way Too Long: The Showing Time Boundary Every Seller Deserves

The showing was scheduled for two o'clock. They pulled up at one forty while you were still loading the dog in the car. Or they were still inside at three fifteen when… Read more

Kids Running Wild During Showings: What Sellers Experience and What Buyers Need to Understand

Bouncing on the beds. Opening the fridge. Running through the house in muddy shoes. You cleaned for hours and a buyer's kids undid it in fifteen minutes while the pare… Read more

What to Do When You Have a Nightmare Neighbor and You Are Trying to Sell Your Home

The house next door has junk in the yard, a dog that barks through every showing, or an owner who seems personally invested in making your sale as difficult as possibl… Read more

Buyers Who Open Every Closet, Cabinet, and Drawer During a Showing: What Is Fair Game and What Is Not

Some of it is legitimate due diligence. Some of it is just snooping. Here is where the line actually is, what sellers should do to protect their personal items before … Read more

Buyers Who Trash-Talk Your Home During the Showing

You left your home spotless for the showing and came home to find out a buyer spent the whole time out loud criticizing the paint color, the layout, and the kitchen. H… Read more

When the Buyer's Lender Goes Slow and Your Closing Date Is the One Paying for It

You have done everything right. Your side of the transaction is ready to close. And your entire timeline is being held hostage by a lender on the buyer's side who will… Read more

Title and Survey Issues That Pop Up Out of Nowhere When Selling Your Home in Lubbock TX

You have lived in your home for years and had no idea there was an old easement, an unresolved lien, or a boundary dispute buried in the title history. Now it is holdi… Read more

Work With Tess

Get assistance in determining current property value, crafting a competitive offer, writing and negotiating a contract, and much more. Contact me today.