How Do I Submit a Warranty Claim After Closing?

Even with brand-new homes, things can go wrong—a sticky door, a leak under the sink, a light that flickers. That’s exactly why builder warranties exist. But knowing how to submit a claim (and when) makes all the difference between a quick repair and weeks of frustration.

Here’s how to handle the process like a pro.

1. Start With the Warranty Packet
At closing, your builder provides a warranty guide or portal login. Don’t set it aside. That document outlines what’s covered, for how long, and how to file a claim.
Most Lubbock builders—like Ventura, Roten, and Betenbough—use online portals where you can submit requests and track progress.

2. Document the Issue Clearly
When something breaks or malfunctions, take photos or short videos. Include the date, a description of the issue, and how long it’s been happening.
Avoid vague phrases like “AC not working.” Instead, note: “Master bedroom unit blowing warm air, started 10/12.”
The clearer your submission, the faster it’ll be handled.

3. Check Your Warranty Periods
Builder warranties are typically split into sections:

• 30 days: Cosmetic items from move-in (paint, scratches, nail pops)

• 1 year: Workmanship and materials (trim, doors, caulking)

• 2 years: Systems (plumbing, electrical, HVAC)

• 10 years: Structural components (foundation, framing)

Submit small issues early—waiting too long could move you past coverage deadlines.

4. Know What’s Not Covered
If damage stems from normal wear, homeowner neglect, or severe weather, the warranty won’t apply. Insurance or regular maintenance will cover those instead.

5. Keep a Repair Log
Each time a technician visits, jot down the date, what was fixed, and who handled it. Builders track this too—but having your own record ensures nothing gets lost between departments.

6. When to Loop In Your Realtor
If a warranty claim drags or responses slow down, I step in. Realtors who work closely with Lubbock builders know the right contacts to escalate a ticket or clarify responsibilities.

A warranty is only as useful as your ability to use it—and that’s where having a Realtor who understands the system makes all the difference.

New homes aren’t flawless. But they are protected—if you know how to pull the right levers.

— Insights from Tess Hernandez, Realtor | Reside Real Estate